Last minute orders

We will like to share a little of our difficulties in handling last minute orders.

Personalised cakes are very demanding, for the fact that every cakes are different and there are many decorations need to be crafted in order to fully dress up a cake.

We sometimes have last minute requests from customers who seem to be very keen, attended consultations and verbally confirmed with us and told me that they will make a payment when reached home. However, some of the customers just made their promises without honouring them, they did not even contact us to inform that they wish to cancel their orders because they decided to take the offer from another baker. We already proceeded with some preparations and shoppings for their cakes, and we ended up with forgoing other potential orders and throwing aways the decorations that have been prepared. If we do not proceed with any preparations, if customer makes a payment one or two days before the due date, we are having too short of time to prepare.

We have quite a few similar encounters lately, two customers resolved with us but one other just granted another promise to pay a compensation but the promise is not honoured again.

I am very disappointed with empty promise of such and decided to introduce a new rule that any last minute order (10 days notice or shorter) must be paid in full upon consultation by cash only. We do not accept internet or ATM transfer or cheque payment on last minute orders.

Thank you for your understanding.